Dover Family Housing: A Look at Accessibility and Support
Dover Family Housing, located in Dover, Delaware, is not just another property management company; it is a community that strives to provide the best for military families and their unique needs. With accessibility in mind, the company ensures that residents can navigate the complex comfortably and efficiently.
Accessibility Features
One of the standout features of Dover Family Housing is its commitment to accessibility. The complex offers a wheelchair-accessible car park, making it easier for residents with mobility challenges to access their vehicles without difficulty. Furthermore, the wheelchair-accessible entrance allows for a seamless entry into the housing units, ensuring that everyone can feel welcome and at home.
Outstanding Customer Service
The testimonials from residents speak volumes about the quality of service provided by the staff at Dover Family Housing. Corinne Wright, a representative from the housing office, has been praised for her exceptional customer service skills. One resident noted, "She really made me feel like I was being heard," highlighting how important it is for residents to feel valued and supported during their time in the community.
Tamika Gilliam, another key team member, received heartfelt appreciation from families for her dedication and professionalism. Residents expressed gratitude for her ability to make a stressful moving process feel seamless. "Her exceptional service has left such a positive impact," one family remarked, emphasizing how vital her support has been during their transition.
Efficient Maintenance Services
Maintenance issues can often be a point of concern for residents, but Dover Family Housing appears to address these promptly. Many residents reported quick responses to maintenance requests, which significantly enhances the living experience. For instance, one resident shared how a maintenance issue was resolved within hours, showcasing the team's commitment to efficient service.
Community Feedback
While many families have had positive experiences, some residents also voiced concerns about various aspects of the housing. Issues such as cleanliness upon move-in and the overall condition of homes were raised. However, the consistent feedback related to the helpfulness and availability of the staff indicates that there is a solid foundation of support for those living in the community.
Conclusion
Dover Family Housing stands out for its accessibility and customer-focused approach. With features like wheelchair-accessible parking and entrances, combined with a dedicated staff, the community aims to create a welcoming environment for all residents. While there may be room for improvement in certain areas, the emphasis on service and support shines through, making it a commendable choice for military families seeking a comfortable place to call home.
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The staff is absolutely brilliant, and the accommodations are decent.
Andrea White (7/7/25, 2:16 PM):
I truly have no idea why I'm even giving this a single star! It truly merits a big fat zero.
Properties designated for military personnel that lack proper insulation, homes infested with bugs that only worsen each year while the rent keeps climbing! The maintenance service is far from satisfactory. They only provide quick fixes by individuals lacking proper maintenance training, to make matters worse, they leave behind huge messes! To top it off, they carelessly broke a cherished statue my husband received from his late mother. That sentimental item can never be replaced! The staff knew they had broken it and dismissively brushed it off. Absolutely dreadful! My advice? Look for housing outside the base grounds, you'll definitely get better value for your money. It's no wonder they are allowing just about anyone to move in on this "military base".
Gerald Mitchell (7/6/25, 9:50 PM):
I recently contacted the property management company to address an urgent maintenance issue at my residence. Corinne Wright picked up the phone and was incredibly helpful!!! She not only helped me submit extra work orders, but she also made sure that I felt truly listened to. She was indeed a delight to interact with and I would like to commend her for her exceptional customer service skills on that occasion.
Betty Martinez (7/5/25, 2:36 AM):
After a solid 3 weeks of waiting eagerly, and tirelessly attempting to make contact (to no avail), I've at last discovered the disappointing news that my application has been denied. Usually, I wouldn't fret too much, but in all fairness, it seems only right not to keep individuals in suspense. After all, I did pay for the service. As a paying customer, I believe I should receive proper treatment regardless of the outcome. It's a shame to feel less valued just because my application wasn't successful. Seems like a classic case of the Air Force's superiority complex.
Andrew Rodriguez (7/3/25, 8:11 PM):
Jeff was an absolute gem and a true professional. He tackled every issue with precision and finesse, leaving no room for error. A top-notch service all around!
Wayne Simmons (7/2/25, 8:17 AM):
The tour was absolutely brilliant. However, when it came to the application process, it was a bit of a nightmare. I had all the necessary documents ready, but I found myself completely lost trying to navigate through the various pages.
Diane Howard (7/1/25, 4:43 PM):
This is the place where my daughter resided when she was assigned a permanent base. It was very pleasant, with spacious yards and plenty of space, not to mention very safe.
Scott Cooper (7/1/25, 3:17 AM):
I 'ave 'ad the pleasure o' conversing with a young lady by the name o' Tamika. She 'as been puttin' in a lot o' effort to get everythin' sorted out and 'as been truly helpful. Tamika is absolutely brilliant at 'er job, and I only wish the best for 'er. God bless 'er in every way possible.
Peter Campbell (6/30/25, 8:23 PM):
Oh dear, what a plight we had coming all the way from Arizona to Dover base and street to the air force housing. With five children in tow, two of them being quite young, we were eagerly anticipating a warm and cozy welcome back home. Alas, our hopes and excitement quickly dwindled upon arrival. The state of the house was deplorable – dirty and unkempt. As someone who struggles with severe germophobia and anxiety, the sight was unbearable. The exhaustion, stress, and disgust triggered multiple bouts of nausea.
Despite the chaos, I had no choice but to start cleaning, especially with my little ones wandering about. The relentless itching from my germophobia only added to my distress. To make matters worse, the air conditioning was inadequate, leaving us unable to rest properly that night. Despite reaching out to maintenance, the issue persisted, leaving my children in tears over the lack of cool air.
The challenges of PCSing can be overwhelming, and returning home to such conditions was truly disheartening. We are humans, not animals, and deserve better treatment. This experience has been quite taxing on us, and we implore for assistance. This level of uncleanliness and discomfort is simply unacceptable.
Jerry Jones (6/30/25, 7:24 PM):
Not much to say about it, lovely community,...
Raymond Nguyen (6/27/25, 11:44 PM):
I would strongly advise against considering Dover AFB housing as a place to reside. The experience was quite abysmal, to say the least. The housing staff displayed consistently poor attitudes and rudeness throughout my time there. It was disheartening to witness mold thriving in our living space for an extended period before any action was taken. Moreover, the charges incurred during the move-out process were exorbitant. I wholeheartedly discourage anyone from pursuing this option. It would be wiser to explore off-base alternatives to save yourself from the unnecessary troubles and expenses.
Zachary Cook (6/27/25, 2:16 PM):
Tamika Gillian has been an absolute gem, always ready to lend a hand and she truly goes above and beyond to assist with the process.
Corine Wright has been incredibly understanding, showing patience and compassion as she guides me through the process. I am truly grateful for her time and calming guidance.
Judith Ross (6/26/25, 4:57 PM):
Lovely property in a fantastic area, perfect for families with children.
Noah Reyes (6/25/25, 10:09 PM):
Absolutely dreadful experience with the staff. Complete lack of organization and professionalism.
Judy Martin (6/25/25, 9:56 PM):
Tony was a true professional and a gentleman. He was highly efficient in his work and made sure to tidy up everything afterwards.
Jack Cox (6/25/25, 3:10 AM):
The maintenance and office staff are quite friendly, I must say. The housing quality is average, though I fear the prices are a tad bit steep for what you get. It wouldn't hurt to have better insulation to combat the harsh winters and summers, if you ask me.
Shirley Kelly (6/24/25, 5:01 AM):
Absolutely brilliant and tremendously helpful.
Mia Gutierrez (6/23/25, 9:59 AM):
Absolutely dreadful experience, wouldn't even suggest on-base housing to a homeless soul. I'm presently expecting a baby, and there's this foul stench resembling that of a deceased creature, making it unbearable to even breathe, let alone stay or reside in the house. I've contacted them at least 5 times, and they haven't taken any action. Not to mention, whenever there's an issue, they either mark it as resolved without doing anything, don't show up, or arrive whenever they please. It's truly disgusting, and I wouldn't wish this upon anyone else, especially a family with young ones.
Chloe Robinson (6/23/25, 6:08 AM):
This establishment is suitable for military housing. Civilians are permitted to reside here, often paying less than military personnel. This pricing discrepancy raises concerns. For military families with children, this property offers a reasonable living option. However, if you are single or without children, it might be more economical to seek housing off-base. The residences are spacious and aesthetically pleasing. Nonetheless, the management's practices during move-out are questionable. The charges incurred were far higher than expected, with every detail meticulously scrutinized. For instance, a small paint mark on the garage floor led to an excessive cleaning fee. Despite the attractive price for larger families, I would hesitate to recommend this place due to these overbearing management tactics.
Timothy Sanchez (6/21/25, 2:01 PM):
I’m soon to be pcsing but this was my first time living on base and it was absolutely brilliant. I had a great home before this and was worried about adjusting, but it turned out to be a real blessing! I opted for junior enlisted housing and saved some money. The maintenance team was always fantastic and quick to fix any issues we had. Overall, I would definitely recommend living here. The only downside was the frequent changes in the front office staff, and with Covid, I think there were some misunderstandings in emails and letters. MAKE SURE YOU HAVE A PREINSPECTION BEFORE YOU DEPART NO MATTER WHAT. They tried to charge me over $500 for cleaning fees/damages.
